VIPCOO VS3

1-Year Limited Warranty

All VIPCOO scooters purchased from E-Scooter Hut are covered by a 1-year limited manufacturer’s warranty for the original purchaser. This warranty protects against manufacturing defects in materials and workmanship under normal use.

If a fault develops within the warranty period, we will assess the issue and arrange repair, replacement parts, or a replacement unit where appropriate, in line with the manufacturer’s warranty terms.

For full manufacturer warranty details, please visit the official VIPCOO warranty information page or contact our support team for assistance.

VIPCOO Warranty

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery in real time. Most deliveries arrive within 1–5 working days across the UK, depending on your location and the courier used. You may also receive live updates directly from the courier, including delivery windows and status changes.

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7-Day Return Policy

We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return if you change your mind.

To start a return, please contact our support team so we can guide you through the process and provide the correct return instructions.

Items must be returned in their original condition and packaging. Once received and inspected, we will process your refund in line with our refund policy.

Please note that certain conditions may apply, including deductions for missing accessories, damage, or signs of use.

For full details, please refer to the official VIPCOO refund policy or contact our support team for assistance.

VIPCOO Refund Policy

E-Scooter Hut Support

Our UK-based support team is here to help with any questions about orders, products, repairs, or warranties. We aim to provide clear, helpful responses and ensure you get the support you need throughout your ownership experience.

If you need assistance, please contact us and we’ll get back to you as quickly as possible.

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If your scooter arrives damaged, please contact us immediately with clear photos of the packaging and the product. This helps us quickly assess the issue and work out the best solution for you.

In most cases, we will arrange a replacement, repair, or suitable resolution as quickly as possible. We may also liaise directly with the courier to investigate any transit damage.

We strongly recommend checking the packaging before signing for delivery, and if there is any visible damage, noting it with the courier where possible.